Model number: You can find the model number on your proof of purchase document and on the front cover of the installation manual. The model number is also on the serial number decal.
Serial Number Decal Location
You can find the serial number for your unit on the metal decal attached to the unit.
City Series: The serial number will be located under the outer access panel cover in front of the gas valve. The outer access panel would need to be removed.
Regency Greenfire series: The serial number will be located on the left hand side between the glass frame and outer frame of the firebox. It is only accessible by a suitably qualified person.
Regency Panorama gas fireplaces: The serial number decal is located on a plate behind the bottom louver or fascia. It is only accessible by a suitably qualified person.
Regency gas inserts: The serial number decal is located on a plate behind bottom louver or fascia. It is only accessible by a suitably qualified person.
F33 Gas Freestanding: have a serial number decal on the rear panel of the unit.
F38/FG38/FG39 Gas Freestandings have a serial number decal on the inside of the drop down pedestal door.
Freestanding Woodstoves: All Regency freestanding woodstoves have a Serial Number Decal on the rear panel which lists the model number and serial number.
Wood Inserts: The decal is only accessible by a suitably qualified person. For convenience the serial number has been noted on the last page of the Owner’s & Installation Manual supplied with the appliance.
Outdoor products:
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Coffee and island tables will be located on inside base of the appliance. The end panel would need to be opened
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HZ042 – located under the outer stainless access panel located in front of the glass windshield. This would need to be removed by a suitably qualified person.
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PTO30 burner only: Located under the pilot hood cover located at the opposite end of the pilot assembly. This pilot cover would need to be removed by a suitably qualified person.